Privacy Policy

1. Information We Collect

In order to provide comprehensive accounting services, we collect various types of information from our clients. The data we collect enables us to deliver accurate, efficient, and personalized accounting solutions tailored to your business needs.

1.1 Personal Information

We may collect the following personal information:

• Full name and contact details (email address, phone number, postal address)
• Business name and registration information
• Tax identification numbers and financial account details
• Employment information and payroll data
• Banking and payment information
• Communication records and correspondence

1.2 Financial Information

As an accounting service provider, we collect and process:

• Income and expense records
• Bank statements and transaction histories
• Invoices, receipts, and supporting documentation
• Tax returns and related financial documents
• Asset and liability information

1.3 Technical Information

When you visit our website or use our online services, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

Wiselivinghub uses the collected information for legitimate business purposes related to providing professional accounting services. We are committed to using your data responsibly and only for the purposes outlined below.

• Service Delivery: To prepare financial statements, tax returns, bookkeeping records, and other accounting deliverables
• Compliance: To ensure compliance with tax laws, accounting standards, and regulatory requirements
• Communication: To respond to inquiries, provide updates, and maintain client relationships
• Business Operations: To process payments, maintain records, and improve our services
• Legal Obligations: To fulfill legal and regulatory obligations, including anti-money laundering requirements
• Security: To protect against fraud, unauthorized access, and other security threats

3. Data Sharing and Disclosure

We understand the sensitive nature of financial information and maintain strict confidentiality. We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

• Tax Authorities: When required by law, we submit necessary information to HMRC and other relevant tax authorities
• Professional Advisors: With your consent, we may share information with legal advisors, auditors, or other professional consultants
• Service Providers: We work with trusted third-party service providers (such as cloud storage providers and software vendors) who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

4. Data Security

Protecting your information is our top priority. Wiselivinghub implements robust security measures to safeguard your personal and financial data against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and confidentiality obligations
• Secure backup systems and disaster recovery procedures

While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is completely secure. We continuously update our security practices to address emerging threats.

5. Data Retention

We retain your personal and financial information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.

Under UK law and accounting standards, we are required to maintain certain financial records for a minimum of six years from the end of the accounting period to which they relate. After this retention period, we securely delete or anonymize your information unless we are required to retain it for legal purposes.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have specific rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors use our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website usage to improve our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites, services, or resources. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Data Transfers

Your information is primarily processed and stored within the United Kingdom. If we need to transfer your data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues, if you believe your data protection rights have been violated.